::AZURE Knowledge Corporation Pvt. Ltd.::

Introduction
Azure Experience
Azure Advantage
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Outbound Dialers

Inbound Customer Service Management

Web centric
Browser based
Ability to work with all Telecom protocols including ISDN, T1, E1, PRI
Multi-country dialing
FTC regulations compliance
Multi party conference
Preview dialing
Digital Recording of voice files
DNC management
Voice File Management
Barging and Monitoring, both in stealth and coaching mode.

Web centric with browser interface
Integration with leading PBX vendors
CTI (Computer Telephony Integration)
Caller ID and Call Routing.
Third party database Integration
DNIS – Dialed Number Identification Service
ANI – Automatic Number Identification (caller ID)
Call Conference and Call Transfer
Call Blending
Integration with CRM and ticketing systems
Remote barging using VoIP
Supervisory monitoring and barging

Services on IP and Wireless Networks

SMS based Alerts and Notifications using SMS Gateway
Interactive SMS based approvals for financial transactions
Automated e-mail generator using Mail Server for pushing reminders, account balance, ledgers or customized promotions
Automated Dialer to dial out to the customer and playing pre-recorded message about the transaction
Click to Call feature on the website allowing the customer representative to call you on the number of your choice.
Click to Call feature on the website to allow scheduling a call from the customer representative at your convenient time with pre-defined information.

More than a decade of providing telecom and IP based solutions to Fortune 500 companies, and recognized within the top 10 Rising Star companies of 2011 in the Telecommunications sector (IAOP 2011 Global Outsourcing Sublists), Azure Knowledge Corporation has an experience, and provides an experience that is unmatched.

Azure is one of the best telecom solutions providers to big business and listed as a Rising Star on the IAOP Global Outsourcing 100 Sublists among the best 10 Rising Star companies in the "Telecommunications" by industry focus.

Azure provides

Enterprise Grade High-end Servers and Workstations from IBM and HP
High-end voice and data switches from Nortel and Cisco
Multiple International Routes via redundant IPLC, VcIPLC and VOIP circuits
Proven & Scalable Predictive Dialers for efficient outbound calling
US-end equipments housed NAP of Americas, one of the largest and best co-location facilities
Unified Threat Management Systems for IT security, Anti-virus/Spamming and Firewalls
Redundancy in Power Supply through Enterprise Power Management Systems
Data backup using Heart-beat sync technology
24 by 7 hands-on technical support

	For Business Enquiries, Please Contact:

	Jay Ruparel, CEO Azure Knowledge Corporation Ph: +91-98250-79926 Email: jay.ruparel@azureknowledge.com

	Or, use the business enquiry form here.