While Azure does almost all types of social media mining, the most common requests for knowledge research come in the following areas:
- Research on brand perception, products, and offerings
- Research of social perception of competitor brands, products, and offerings
- Feedbacks and surveys on the effectiveness of marketing campaigns
- Feedbacks and surveys on new products
- Finding consumer perception and orientation for products in the pipeline
- Measure consumer trends in niche markets and industries
- Research on consumers and consumer groups who influence social media both for and against brands
Any contact with the social media is always tricky if not done in the right manner, and with extreme care. Azure has on its payroll social media management experts, as well as brand reputation management experts for extra training to task forces appointed on social media mining.