Customer Interaction Services

Our Expertise

 

5 years of track record
  • Managing Global Clientele for their business needs since last 5 years
  • Experience in serving large Telco clients across globe
  • Managed 900 seat operation for Vodafone Gujarat and Rajasthan
Technology Partner
  • Azure has created its own CRM platform, Dialer, MIS reporting systems for Telco clients
  • Azure is a System Integration partner to Aspect
People Expertise
  • 1500 people on payroll as on March 2009
  • Won various awards from customer on Hiring and HR practices
  • Strong retention capabilities
Infrastructure
  • 1200 seat state of art Infrastructure in Ahmedabad, 400 seats between Pune and Chennai
  • Infrastructure with global standards for redundancy, backup, networking, security aspects
Financial
  • Azure was recently funded by London based Greater Pacific with USD 12 mn in May’08 with further committed investment for large clients and long term relationships
Team
  • Strong board constituting Pradeep Udhas, Joe Sealy, Dushyant Joshi, Jay Ruparel
  • Key mgt team has been with the company since inception
Scalability
  • Capability to scale within time frame, Built 500 seats process for Vodafone in 45 days with people
  • Capability to expand across multiple cities

 

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