Telecome and IP Services

Outbound Dialers

• Web centric
• Browser based
• Ability to work with all Telecom protocols including ISDN, T1, E1, PRI
• Multi-country dialing
• FTC regulations compliance
• Multi party conference
• Preview dialing
• Digital Recording of voice files
• DNC management
• Voice File Management
• Barging and Monitoring, both in stealth and coaching mode.
  

Inbound Customer Service Management

• Web centric with browser interface
• Integration with leading PBX vendors
• CTI (Computer Telephony Integration)
• Caller ID and Call Routing.
• Third party database Integration
• DNIS - Dialed Number Identification Service
• ANI - Automatic Number Identification (caller ID)
• Call Conference and Call Transfer
• Call Blending
• Integration with CRM and ticketing systems
• Remote barging using VoIP
• Supervisory monitoring and barging

Services on IP and Wireless Networks

• SMS based Alerts and Notifications using SMS Gateway
• Interactive SMS based approvals for financial transactions
• Automated e-mail generator using Mail Server for pushing reminders, account balance, ledgers or customized promotions
• Automated Dialer to dial out to the customer and playing pre-recorded message about the transaction
• Click to Call feature on the website allowing the customer representative to call you on the number of your choice.
• Click to Call feature on the website to allow scheduling a call from the customer representative at your convenient time with pre-defined information.