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Industry Solutions |
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Azure offers four ranges of services to big businesses and multinational corporations: |
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- Market/marketing research processes across 75 countries, 15 international languages and 14 regional languages
- Back-end/front-end services for people/customer interaction
- Transaction processing services with infrastructure, resources, and trained staff
- Customized solutions for enterprise resource management and processes based on information technology
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Azure offers reliability and flexibility to its clients in that: |
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- All services are scalable from regional to global markets.
- Infrastructure is backed by the best equipment, top global investment firms, and 3500 employees
- Multiple work delivery centers in India, China, Kenya, and USA assure global reach
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Azure Knowledge Corporation is an ISO 9001: 2008 and ISO 27001 certified company, and a member of CASRO, ESOMAR, MRA, and MRSI. We keep to industry-best practices resulting in industry recognition and awards.
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Azure Knowledge Corporation provides finance and accounting processes support to BFS companies. Financial Processes Outsourcing is a key service sector at Azure, and we do regular and long-term work for companies in this market segment. |
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Azure Knowledge Corporation helps in standardizing workflows and in providing centralized and cost-optimized data management facilities with its excellent staff and global network of hi-tech data centers.
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BFS companies employ Azure for creating integrated systems for account administration, recoveries, client accounts, document management, compensation processing, settlements, mortages, and other processes.
BFS companies benefit from the following outstanding features of Azure when seeking partners to balance their loads and processes:
Scalability: Azure has 7 delivery centers across three continents placed at strategic locations, and a workpool of 3500 skilled professionals. We can rapidly scale up or down according to client requirements.
Cost-optimization: Azure has built its offices at locations in India, China, Kenya, and USA, based upon the local human resources pools , and can properly organize, delegate, and get work done at the best rates against quality
Expertise and experience: Azure’s core team has been creating information technology based solutions from 1991, and from 2001 it stepped onto the global arena. We have top financial and legal experts who provide the high quality, confidentiality, and consistency required by BFS companies.
Strong Economic Health: Azure is financed by large global investment companies ensuring continuity in business, contracts, and workflow.
Most banks and financial institutions have a long history of piecemeal geogragphic extension and fragmentation due to local laws or changes in regime, as much as for lack of market penetration. Large financial institutions and banks thus develop a patchwork of systems and work-cultures spanning the length and breadth of their organizations. This creates internal inefficiencies and barriers to growth without external load balancing structures. Azure Knowledge Corporation provides invaluable support for BFS companies who are trying to align themselves to modern work conditions and solutions.
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The 2011 Global Outsourcing 100 sublists published by IAOP includes Azure Knowledge Corporation within the top 10 rising stars of Telecom industry in the world. |
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Azure Knowledge Corporation is one of the world’s strongest companies in providing Telecom and IP services, and it is recognized as such.
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While Azure Knowledge Corporation has been in being from 2000, the core team had been in software development for the internet, telecom, and IP sector from 1996. For our clients we bring true knowledge and expertise to the table and add real value in telecom processes.
Currently, Azure provides the services and customized solutions to its clients as indicated below:
- Web centric
- Browser based
- Ability to work with all Telecom protocols including ISDN, T1, E1, PRI
- Multi-country dialing
- FTC regulations compliance
- Multi party conference
- Preview dialing
- Digital Recording of voice files
- DNC management
- Voice File Management
- Barging and Monitoring, both in stealth and coaching mode.
- Web centric with browser interface
- Integration with leading PBX vendors
- CTI (Computer Telephony Integration)
- Caller ID and Call Routing.
- Third party database Integration
- DNIS – Dialed Number Identification Service
- ANI – Automatic Number Identification (caller ID)
- Call Conference and Call Transfer
- Call Blending
- Integration with CRM and ticketing systems
- Remote barging using VoIP
- Supervisory monitoring and barging
- SMS based Alerts and Notifications using SMS Gateway
- Interactive SMS based approvals for financial transactions
- Automated e-mail generator using Mail Server for pushing reminders, account balance, ledgers or customized promotions
- Automated Dialer to dial out to the customer and playing pre-recorded message about the transaction
- Click to Call feature on the website allowing the customer representative to call you on the number of your choice.
- Click to Call feature on the website to allow scheduling a call from the customer representative at your convenient time with pre-defined information
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Azure Knowledge Corporation provides Knowledge Process Outsourcing to Hospitals, Commercial Healthcare organizations, Medicare and Medicaid industries. Azure Knowledge Corporation strictly adheres to statutory compliance and ISO 9001:2008 and ISO 27001 certified business practices. |
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Azure’s global data centers, multicultural workforce, and powerful software and infrastructure
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empowers players in the Healthcare industry to level the field of competition and scale up operations and business productivity.
Currently, Azure offers financial services, transactional processes, and IT services to the healthcare industry including, but not confined to:
- Claims processing
- Helpdesk
- Credentialing
- Business analytics
- Billing and collections
- IT development and support
- Contact Center Services
- Document processing
Azure offers customized solutions for Healthcare industry players that help them maintain statutory compliance, increase efficiency, and reduce costs without compromising on quality.
Azure Knowledge Corporation is well known to the international healthcare industry for regular knowledge research and surveys in healthcare.
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Azure Knowledge Corporation provides insurers the competitive edge they need by providing industry-best data centers, software support, and support of a globalized workforce. Azure is deeply into mortgage processing and owns 49% stake in Citizens Financial Mortgage (US). We employ full time specialists in property insurance, and have certified Insurance law experts working for us.
Currently we empower insurers both in general insurance and life insurance with software, IT infrastructure, document managers, and contact center executives smoothing client workflows and dramatically reducing operational costs.
Our support helps insurers achieve productivity and profits and do load balancing of their work processes.
We help in document processing, data processing, and people interaction, and enhance back-end capabilities of insurance companies leaving them free to focus on their core competencies. The best part of the deal is that we are people who really and thoroughly understand insurance processes and understand what insurers need.
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