Business Process

• Strong focus on processes and structure using comprehensive business models
• Use of PERT, CPM and Six Sigma approach from project planning to delivery
• Striving towards COPC compliance and International Market Research norms
• Extensive business contingency and disaster recovery model
• Each and every transaction is audited by QA team by checking the transaction logs and listening to recordings of interactions with customer
• Advanced Standard Operations Procedure (SOP) manual for each project
• Comprehensive 145 point checklist for voice and data quality assessment
• Designed and developed customized workflow systems based on client processes.