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Azure has a successful track record of over a decade in conducting Customer Interaction Services for big business and Fortune 500 Companies. Azure has created its own CRM Platform, Dialer, MIS Reporting systems for Telco and other Customer Interaction Clients. World leaders like Vodafone and Fullerton, and regional business leaders like Airtel and others use the services of Azure Knowledge Corporation in Customer Interaction Services. |
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Azure’s regular bouquet of Customer Interaction Services include: |
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- Customer helpdesk – Inbound
- Customer Retention – Inbound and Outbound
- Customer Verification and Complaint Resolution
- Welcome and Awareness Calls
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Azure further devotes entire processes to, Customer Acquisition, Customer Support, and Order Processing. Azure’s dedicated service team and best practices in Customer Interaction Services led Earnst&Young, and A C Nielsen to ajudge Azure as the winner of Best Customer Responsiveness Practice Award, 2008, given by Avaya Global Connect. |
AZURE ADVANTAGE
- 3200 seat state of art Infrastructure spread across China, India, Kenya, and USA
- Infrastructure with global standards for redundancy, backup, networking, security aspects
Scalability
- Capability to scale within time frame: Built 500 seats process for Vodafone in 45 days with people
- Capability to expand across multiple cities
Solution Architecture For General Customer Interaction Services at Azure
AZURE EXPERIENCE
Outstanding Expertise in Customer Interaction Services and Providing Solutions for Big Businesses
- More than a decade of serving the needs of Fortune 500 clients with award winning performance
- Experience in serving large Telco clients across the globe
- Managed 900 seat operation for Vodafone Gujarat and Rajasthan
Outstanding Technology
- Azure has created its own CRM platform, Dialer, MIS reporting systems for Telco clients
- Azure is a System Integration partner to Aspect People Expertise
- 3500 people on payroll as on March 2011
- Won a bevy of awards on most processes
- Strong retention capabilities
