Customer Care

Inbound Customer Care

BSNL - Customer Care Services

Bharat Sanchar Nigam Limited( BSNL) the largest public sector undertaking & telecom service provider in India (Fixed, Cellular & Broad Band) having net worth of 14.32 Billion $, infrastructure worth 22.74 Billion $, network of over 45 million phone lines in 5000 towns, over 20 million cellular connections reverts back to Azure to outsource its Customer Care Services. The contract is for 3 years.

Azure on its part will use its expertise and state of the art infrastructure and the best in its class CRM tools to atleast meet the BSNL requirements if not surpass them. Though every effort will be made in this regard.

The BSNL division will work on 24X365 and will be 150 strong offering services in 3 languages, English, Hindi and Gujarati. As Gujarat is an important destination (Business & Tourism) all efforts are being made to see there are atleast 3 CSR'S fluent in languages like Marathi, Tamil, Telugu. This is not a part of the agreement but like in the past Azure endevours to provide the best possible Customer Relations services for which it is known.

Panasonic Toughbooks

Panasonic has recently launched it's premium product in the laptop vertical in India and the helpdesk number lands at Azure.

The job of the Panasonic Team is to handle inbound call queries and also follow-up with information requested by the potential clients.