Customer Interaction Services

Inbound Customer Interaction Services

• Grown to 1500 contact center seats from 150 seats in last 4 years
• Leader in Customer Care, Financial Services, Market Research and IT Services
• Expertise in over 15 international languages including French, Spanish, German, Russian among others and 8 Indian regional languages
• Investment by BCCL (Largest Media Group in India) @ valuation of USD 50 million in 06-07
• Acquisition of 49% stake in Citizens Financial Mortgage, USA: First BPO to buy front end company in the US
• Investment by Greater Pacific Capital : USD 12 million in 2008-09
• Won the Best Customer Responsiveness Practice Award by Avaya Global Connect in Dec 07
• Featured among the "Top ITES Companies of India" by Dun & Bradstreet in 2007
• Winner of Best KPO & Highest Employment Generator Award by GESIA for 2 years in a row in 2008 and 2009
• Awarded as the 50 Best Places to Work for in India in 2008 by Great Places to Work Institute
• Domestic operations across Pune, Chennai and Ahmedabad. International Operations from Guangzhou, China and Pensylvannia, USA