Azure's long experience and track-record in customer interaction and collection calling ensures that customer call executives treat the client's safety from legal procedures and the need to fulfill the client's purpose with equal importance in money collection calls, and understand fully that people with outstanding payments and debts riding on their heads are easily prone to irritation and illogical behavior including reactionary lawsuits upon minor transgressions. This is why, we have legal experts as well as experts on social psychology take special sessions during the training of a team for money collection calls. Experience counts.

• Confirm the identity of the respondent
• Disclose Client identity as origin of call
• Ensure respondent convenience for talking at the moment or a time for call back
• Affirm whether the respondent has already made payment or payment is still due
• If payment is due as admitted by the respondent, then enquire about the his/her plans for payment
• Make other offers (sending an agent/settlement) according to client instructions if respondent is unsure about payment plans
• Wrap up call with finalized information and greetings

We always insist clients evaluate and grade the respondent's payment track record and differentiate between habitual offenders and a person prevented from payment due to temporary inconvenience. This knowledge is important for attuning interaction with the respondents.