Infrastructure

It is a PBX with ACD built in, which can cater to more than 200 Voice Channels along with supervisory functions. It has all the features of an advanced digital PBX and generates a number of reports for QoS and improves the performance.

IBM Desktops with 17'' screen, World's best headsets and the base station with Voice Cancellation feature (Plantronics Headsets - Encore &amo; Supra models)

CRM Software is a complete Intranet based system, which can be used in the global environment with all its features. Call Center Operations covers modules like Campaign Management - Sales Forecasting and Sales Targeting Module, Call Reporting - Covers all the major reports with add on functionality of customizing reports, Ticketing System, Leave Management System, Finance Information System, Messaging System, Entertainment Zone- with puzzles, newsletter, bulletin board, Personal Diary and Post it, Self Performance Evaluation System. Corporate Operation covers Modules like Call Center Performance - which covers reports based on actual and forecasted, Finance System - includes Salary Information Management, HR Management Module - Company CSR Selection process module, Employee Information System, Customer Relation system - includes all the database of companies concerned with the corporate, Business Intelligence System.

For Potential client, each transaction with the customer carries lot of value to the overall business. Azure has comprehensive, fully customizable CRM software, which keeps the tack of each transaction of customer and agent interaction. It helps agents to perform more efficiently as every historical transaction is available to him each time he talks to the customer. The CRM software gives major features like:

• Customer Transaction Tracking
• Customer History Storage & Retrieval
• One Click Information Availability
• Business Intelligence
• People/Agent Intelligence
• Customer Retention Tool

This service can be offered, based on the study of these solutions by the clients. Azure has the in-house capabilities to develop wrapper applications, which can push and pull data based on transaction requirements.