About Us

Azure Technologies, an ISO 27001 Company certified by AQA USA, and registered under Software Technology Parks of India (STPI) has 17 years of growing expertise in the IT Service Industry.

Azure is the biggest and the oldest contact center of the state of Gujarat having 7 years of experience in BPO-KPO segment.

Azure Knowledge Centre was established in the year 2000 with a vision to offer world class services provided by the best in class people, using the best in value infrastructure and best in breed technology.

Azure strives to become one of the global leaders in delivering the most efficient and cost-effective management of business processes related to financial services and knowledge based services.

• Among the largest IT/ITeS company in Western India
• USD $32 million investment in Azure by Greater Pacific Capital, London.
• Strategic Investment in Azure by BCCL (Largest Media Group in India) @ a valuation of USD 50 million.
• 9 years of experience in providing KPO/BPO and IT services.
• 1500 seat infrastructure across Philadelphia Guangzhou (China), Pune , Chennai , Ahmedabad with 2100 people.
• Serving 75+ countries in 15 languages including French, German, Spanish, Italian, Russian, Japanese, Mandarin among others.
• An ISO 27001 certified company with BS7799 IT Security Certification.
• Acquisition of 49% stake in Citizens Financial Mortgage, a Pennsylvania (USA) based Mortgage broking and lending company
• LoanCraft, one of the IT products of Azure integrated with Fannie-Mae underwriting system and the top three credit agencies in US.

Vision

"To be among the top 5 providers of knowledge based financial services to a global clientele by offering value through innovative use of technology and harnessing the highest potential of its people."

Core Values

Our Achievements

• Among the 50 Best Places to Work for in India in 2008 by Great Places to Work Institute.
• Top 40 IT/ITES companies of India 2007 by Dun & Bradstreet.
• Best Customer Responsiveness Practice Award as adjudged by Ernst & Young and AC Nielsen.
• Highest Employment Generator in Gujarat by GESIA.
• Best BPO/KPO company of Gujarat.

Quality Control

Azure Technologies, an ISO 27001 Company certified by AQA USA, and registered under Software Technology Parks of India (STPI) has 17 years of growing expertise in the IT Service Industry.




You will always get to talk with interested customers and will never have the leads which are not interested or do not match your criteria.

Infrastructure

It is a PBX with ACD built in, which can cater to more than 200 Voice Channels along with supervisory functions. It has all the features of an advanced digital PBX and generates a number of reports for QoS and improves the performance.

IBM Desktops with 17'' screen, World's best headsets and the base station with Voice Cancellation feature (Plantronics Headsets - Encore &amo; Supra models)

CRM Software is a complete Intranet based system, which can be used in the global environment with all its features. Call Center Operations covers modules like Campaign Management - Sales Forecasting and Sales Targeting Module, Call Reporting - Covers all the major reports with add on functionality of customizing reports, Ticketing System, Leave Management System, Finance Information System, Messaging System, Entertainment Zone- with puzzles, newsletter, bulletin board, Personal Diary and Post it, Self Performance Evaluation System. Corporate Operation covers Modules like Call Center Performance - which covers reports based on actual and forecasted, Finance System - includes Salary Information Management, HR Management Module - Company CSR Selection process module, Employee Information System, Customer Relation system - includes all the database of companies concerned with the corporate, Business Intelligence System.

For Potential client, each transaction with the customer carries lot of value to the overall business. Azure has comprehensive, fully customizable CRM software, which keeps the tack of each transaction of customer and agent interaction. It helps agents to perform more efficiently as every historical transaction is available to him each time he talks to the customer. The CRM software gives major features like:

• Customer Transaction Tracking
• Customer History Storage & Retrieval
• One Click Information Availability
• Business Intelligence
• People/Agent Intelligence
• Customer Retention Tool

This service can be offered, based on the study of these solutions by the clients. Azure has the in-house capabilities to develop wrapper applications, which can push and pull data based on transaction requirements.

Contingency Plan

Azure Call Center has a comprehensive Business Continuity Plan in place to take care of any contingencies.

• Back up center with ready infrastructure and technology for 600 seats to take care of any natural contingencies like fire, earthquake, floods etc.
• 1:3 redundancy of the entire voice circuit from the center to US with hot swap capabilities.
• Enough spare equipment for each and every device to handle any technical failures.
• Engineers stationed in the US, always available to immediately address any issues.
• Power from two sub-stations (one can serve as backup in case of contingencies), the only center in India to be having this facility.
• Sophisticated UPS and generators for uninterrupted power.